Mini-cab firm Addison Lee exacted cold revenge on ITN last night at about the worst possible time. Slap bang in the middle of the election coverage, they cancelled the news provider’s taxi account.
ITN had recently announced that they would be moving the company account to a rival firm, and Addison Lee did not take this news well – suspending their account in the middle of the night on one of the busiest news nights of the year. In a frantic email to all their staff – and crucially the guest bookers – ITN bosses vented their anger:
‘Our decision to move to Green Tomato is based on a number of factors including cost, the quality of service and their commitment to environmental sustainability. ITN has acted in a professional manner throughout our dealings with Addison Lee and we are very disappointed that they have adopted such aggressive tactics in responding to our choice to move to a new supplier.
Clearly, we are extremely frustrated by Addison Lee’s behaviour and we have made clear in the strongest possible terms the operational impact that their decision is likely to have upon us and our staff.’
The taxi wars in London are getting very dirty.